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Portal ​

The Portal is a self-service interface that allows your end-users to authenticate and manage their licenses without requiring developer intervention.

Overview ​

The Portal provides your users with a way to:

  • Authenticate using their license key or account credentials
  • View their license details and status
  • Manage their account password
  • Reset their hardware ID (if enabled on the license)

This reduces support burden by giving users direct access to common account management tasks.

Access ​

https://portal.keycrate.dev ​

What Your Users Can Do ​

Authentication ​

Users can log in via two methods:

  • License Key + Password: Direct authentication using the license key
  • Username + Password: Account-based authentication

License Management ​

Once authenticated, users see:

  • License key and current status
  • License activation date and expiration
  • Hardware lock status and current hardware ID
  • Available actions based on license configuration

Account Settings ​

Users can:

  • Update their username
  • Change their password (with strength validation)
  • Reset their hardware ID (if HWID lock is enabled and resets are allowed)

Hardware ID Reset ​

The Portal supports self-service hardware ID resets when you enable the feature on a license. Users can reset their hardware binding to move the license to a new device, subject to:

  • License activation status
  • Reset cooldown period (configurable per license)
  • HWID reset permissions (configurable per license)

The Portal enforces all reset restrictions and displays clear reasons when resets are unavailable.